The answers below explain the current public rules only. Verify the plan name, amount, and status for your order item by item in the user panel.
When does monthly subscription data reset?
Monthly subscription data resets each month on the activation date. After each reset, the account receives the allowance for its current monthly plan. Because activation dates differ, reset times are calculated separately rather than treated as one calendar-month schedule.
What happens if I upgrade a monthly subscription mid-cycle?
For a mid-cycle upgrade, the plan price difference is converted into remaining days. Before confirming, review the current plan, target plan, and order details in the user panel; an upgrade is not the same as adding a separate data pack.
Do data packs expire or reset monthly?
Data packs last until used, never expire, and do not reset monthly. They provide a fixed total allowance rather than the monthly replenishment applied to subscriptions on the activation date.
How many devices can a plan connect at once?
All public plans support unlimited simultaneous devices, including Windows, macOS, iOS, Android, and Linux. After signing in, get client and subscription details from the user panel and configure each device separately.
What refund policy does UQVPN offer?
UQVPN offers a 60-day no-questions-asked refund. To apply, sign in to the user panel, submit a ticket, select the relevant order, and state your refund request. Further processing updates are provided through the ticket.
Which payment methods are supported, and is an email address required?
Alipay, WeChat Pay, and USDT are supported. No email address is required to create an account; a username and password are enough. After creating an account, access plans, orders, clients, and tickets from the user panel.